Communications infrastructure for medical offices

One line for every office. Always answered by someone available.

We set up Microsoft Teams as your office phone and messaging system, so a call to any location reaches whichever staff member is actually free — not a voicemail box no one checks.

Live directory 4 locations
Front Desk — Westview
Westview Family Medicine
Online
Insurance & Billing
Shared across all offices
Online
Dr. Patel
Eastside Office
Online
Quick one — is patient Ramirez's plan covered for tomorrow's 2pm visit?
Checking now — give me a minute.
The problem

Most offices are still routing patients through hold music.

Landlines and shared inboxes worked when an office had one location and a small staff. Across multiple offices, they create blind spots — nobody can see who's free, so calls go to voicemail and questions sit in an inbox.

Landline + email setup

  • Calls ring one desk, then go to voicemail
  • No visibility into who's available at other offices
  • Insurance questions wait for a callback or email reply
  • Covering a location short-staffed means physically transferring lines

FixedIT Tech setup

  • One number routes to the next available staff member, anywhere
  • Presence status is visible across every office in real time
  • A specialist can answer billing or insurance questions instantly
  • Any office can be covered remotely without new hardware
What we set up

Three pieces of infrastructure, built once and handed off to you.

01 / Calling

Unified Teams Calling

Your landlines are replaced with Microsoft Teams Phone — one main number, extensions per office, and auto-attendants that greet callers correctly every time.

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02 / Routing

Presence-Based Routing

Call queues route by who's actually available right now, across every location, so a question never has to wait for one specific desk to pick up.

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03 / Access

Permissions & Documentation

We build the initial user database and hand you clear documentation for adding staff, changing roles, and managing access on your own.

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Built on what you already have

No new phone hardware. No new platform to learn from scratch.

Everything runs inside the Microsoft 365 environment your office likely already licenses.

Works inside your existing Microsoft 365 tenantWe configure Teams Phone and routing using the licensing you already have, or help you select the right plan.

Your team keeps full control after handoffYou're never locked into needing us — every change we make is documented so your office can manage it directly.

Staff use devices they already haveDesktop, mobile, or a desk phone running Teams — no proprietary phone system to maintain.

Ongoing support is optional, not requiredKeep us on for new-hire setup and access changes, or take it over in-house — your choice.

Ready to see what this looks like for your offices?

A first conversation is just an assessment of your current setup — no commitment.